You can adapt this template to use if you have to suspend or terminate a user of your service for repeated content violations. Make sure to replace any highlighted placeholder content.
Email subject
Your account has been suspended due to repeated copyright infringement
Email body
Hi [Customer Name],
We’re writing to let you know that your account on [Site/Service Name] has been [suspended / restricted / terminated], effective [date].
This action was taken because your account has received multiple valid DMCA takedown notices, most recently on [date], regarding [brief description or URL(s)]. Per our repeat infringer policy, [outlined in our Terms of Service / linked here: [link]], accounts that repeatedly infringe copyright are subject to [suspension/termination] of service.
Summary of notices on file for this account:
- [Date] — [brief description]
- [Date] — [brief description]
- [Date] — [brief description]
If you believe any of these notices were issued in error, the proper channel was to submit a counter notification at the time each notice was received, as outlined in our DMCA policy. [If applicable: Note whether any prior counter notifications were submitted and their outcome.]
If you have questions about this action, you can reach us at [contact email].
[Company/Entity Name]